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Privacy Policy

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We have prepared this Privacy Notice to explain how, why, and when we collect data from you on our website.

Please note that this Privacy Notice only applies to data that we collect when you visit our website.

We may collect the following categories of information on our website and use them for the purposes explained below.

We use this data to:

This website uses cookies, tracking pixels and related technologies. Cookies are small data files that are served by our platform and stored on your device. Our site uses cookies dropped by us or third parties for a variety of purposes including to operate and personalize the website. Also, cookies may also be used to track how you use the site to target ads to you on other websites.

We recognize how important your online privacy is to you, so we offer the following options for controlling the targeted ads you receive and how we use your data:

Identifiable information about you is held no longer than necessary for our business purposes or to meet legal requirements.

We apply technical, administrative and organizational security measures to protect the data we collect against accidental or unlawful destruction and loss, alteration, unauthorized disclosure or access, in particular where the processing involves the transmission of data over a network, and against other unlawful forms of processing.

We may transfer the information we collect about you to countries other than the country where we originally collected it for the purposes of storage and processing of data and operating our services. Those countries may not have the same data protection laws as your country. However, when we transfer your information to other countries, we will protect that information as described in this Privacy Notice and take steps, where necessary, to ensure that international transfers comply with applicable laws. For example, if we transfer your information from the European Economic Area to a country outside it, such as the United States, we will seek to take additional steps such as entering into EU compliant data transfer agreements with the data importer where necessary.

Changes to this Privacy Notice will be posted on this page. If we make a material change to our privacy practices, we will provide notice on the site or by other means as appropriate.

If you have any questions about this Privacy Notice or our privacy practices, you can contact our office.

1. What data we collect and how we use it

  • Website activity: Data about your browsing activity on our website.
  • Device and browser information: Technical information about the device or browser you use to access our website. For example, your device’s IP address, and (in the case of mobile devices) your device type and mobile device’s unique identifier such as the Apple IDFA or Android Advertising ID.
  • Contact Information: If you choose to provide your name, email address or phone number.
  • Customer Service Information: Information you may provide to customer service including survey responses.
  • Financial Information: Credit card number or other payment account information.
  • Third party information: We may collect additional information about you from third party sources where we have the rights to do so.
  • Customize, measure, and improve our website and services.
  • Deliver targeted marketing to you.

2. Data Sharing

  • With our service providers: Companies we contract with who help with parts of our business operations. We require that our service providers only use your information in connection with the services they perform for us.
  • With your service providers: Companies under contract with, or acting on your behalf, who handle data (such as a customer lists) on your behalf.
  • With our subsidiaries and related companies.
  • Consumer information is not shared with third-parties for marketing purposes.
  • In connection with legal proceedings: When we are under a legal obligation to do so, for example to comply with a binding order of a court, or where disclosure is necessary to exercise, establish or defend our legal rights, our Advertisers or any other third party.
  • In connection with a sale of our business: If a third party acquires some or all of our business or assets, we may disclose your information in connection with the sale.
  • We also share technical data that we collect about your browsing habits and your device (such as data relating to our cookies, tracking pixels and similar technologies) with advertising companies in the digital advertising ecosystem.
  • Finally, we may disclose aggregated, anonymized information to third parties.

3. Cookies and related technologies

4. Your choices and opting-out

  • We comply with the Self-Regulatory Principles for Online Behavioral Advertising as managed by the Digital Advertising Alliance (DAA). You may opt out of receiving targeted ads from companies that perform ad targeting services, including some that we may work with via the DAA website here.
  • We also comply with the Canadian Self-regulatory Principles for Online Behavioral Advertising as managed by the Digital Advertising Alliance of Canada (DAAC). You may opt out of receiving targeted ads from companies that perform ad targeting services, via the DAAC website here.
  • We also adhere to the European Interactive Advertising Digital Alliance (EDAA) guidelines for online advertising and you may opt out via their Your Online Choices website.
  • Please note that when using the ad industry opt-out tools described above:
    • – If you opt-out we may still collect some data about your online activity for operational purposes, but it won’t be used by us for the purpose of targeting ads to you.
    • – If you use multiple browsers or devices you may need to execute this opt out on each browser or device.
    • – Other ad companies’ opt-outs may function differently than our opt-out.
  • You can request that we stop email marketing to you by contacting our office.
    • – Some internet browsers allow users to send a “Do Not Track” signal to websites they visit. We do not respond to this signal.
    • – In addition, if you are located in the European Economic Area you may also have the right to access, correct or update some of the information we hold about you. You can also request that we delete your information.

5. Data Retention

6. Security

7. International transfers

8. Changes to this Privacy Notice

9. Contact us about questions or concerns

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Something Stuck Between the Teeth

If you have any food debris or an object stuck between your teeth, don’t try to remove it with a toothpick or any sharp objects, as this could damage your gums. Typically, gently flossing around the tooth and rinsing your mouth with saltwater can help dislodge it. However, if you’re not having any luck, you can also give our office a call. Our dental hygienists have all of the necessary tools to safely remove the debris.

Jaw Pain

Is Jaw Pain a Dental Emergency? Lockjaw, jaw tension, and pain are just a few of the many different types of jaw pain. If your discomfort is chronic, our team can help you determine the underlying cause of it and refer you to a specialist if necessary. However, if your pain is a result of an impact, visit your local emergency room.

How You Should Handle Jaw Pain: Our team is happy to provide you with further guidance over the phone if you’re unsure of where to go for help. You can place an ice pack on the outside of your face to relieve any discomfort.

How We Treat Jaw Pain: If you believe your jaw is broken, dislocated, or damaged due to trauma, visit your local ER immediately. If it’s a reoccurring issue, our team can help you determine best next steps for finding relief after conducting an examination.

Injury to the Gums, Lips, or Tongue

Is an Injury to the Gums, Lips, or Tongue a Dental Emergency?  If your oral injury doesn’t stop bleeding after 10 minutes, you may need to go to the emergency room. Or, if you’re conflicted about what to do, give our office a call and our team can help.

How You Should Handle an Injury to the Gums, Lips, or Tongue: Oral wounds can bleed a lot, and when the blood mixes with the saliva, it can make the injury look a lot worse than it is. You can stop the bleeding by using a clean washcloth or piece of gauze and pressing it against the cut. A cold compress can help to reduce any swelling that may occur.

How We Treat Injuries to the Gums, Lips, or Tongue: Our team typically doesn’t see patients for injuries. If you require stitches or the bleeding doesn’t stop within 10 minutes of placing pressure on it, visit your local emergency room.

Loose Permanent Tooth

Is a Loose Permanent Tooth a Dental Emergency? If your tooth is wiggling in its socket or partially dislodged, try to get to our office as soon as possible to prevent any further damage. If you’re experiencing pain, our team can provide you with first aid guidance over the phone.

How You Should Handle Loose Permanent Teeth: Avoid touching your tooth and eating any foods (especially those that are chewy or sticky), and rinse your mouth with lukewarm saltwater to remove any debris and cleanse the area. Avoid flossing or brushing your teeth until you’re able to see us.

How We Treat Loose Permanent Teeth: If your tooth has become partially dislodged due to impact, our team may be able to salvage it and see if the roots are able to re-fuse with the bone. In the case that your tooth can’t be saved, we may recommend an extraction and replacement with a dental implant or bridge.

Learn More About Dental Implants

Broken Denture

Is My Broken Denture a Dental Emergency? Whether your denture has broken to the point of it being unwearable or it just has a crack, you should never wear a damaged prosthetic. It can lead to irritation of the oral tissues in addition to jaw discomfort. If you have existing teeth and try to wear your damaged denture, it could also harm those teeth. Call our office immediately so our team can assess your prosthetic.

How You Should Handle a Broken Denture: Although your local department store likely sells a denture repair kit, do not try to superglue or repair your own dentures. The best option in this scenario is to see a professional as soon as possible.

How We Treat Broken Dentures: Our team will examine your dentures and see if we’re able to repair them. If they’re damaged beyond repair, we can start the process of replacing them for you.

Learn More About Dentures
Learn More About Implant Dentures
Learn More About Dental Implants

Lost Filling or Crown

Is a Lost Filling or Crown a Dental Emergency? Yes, both of these situations warrant an immediate call to our Jacksonville dental office. That way, we can repair or replace your restoration as quickly as possible.

How You Should Handle a Lost Filling or Crown In addition to reaching out to us to schedule an appointment, we recommend not eating anything crunchy, hard, or sticky. Additionally, keep your restoration somewhere safe, like a small, clean container.

How We Treat Lost Fillings or Crowns There are some cases where we can re-cement your restoration back in place, like if your dental crown is relatively new and in good condition. Other times, our only option is to replace your dental crown or filling with a new one.

LEARN MORE ABOUT TOOTH-COLORED FILLINGS

Knocked-Out Tooth

Is My Knocked-Out Tooth a Dental Emergency? Since this dental injury can cause a significant amount of pain and there is only a small window of time where we can save your tooth (about 60 minutes), the answer is “yes!” So, don’t hesitate – contact our Jacksonville dental team right away to schedule an emergency appointment.

How You Should Handle a Knocked-Out Tooth Calling us is an important first step. This ensures that we can schedule an appointment for you with one of our dedicated emergency dentists right away. Plus, it allows us to guide you through the process of preserving the root of your tooth – whether that’s by placing it back in its socket or putting it in a clean container filled with milk.

How We Treat Knocked-Out Teeth Fortunately, a knocked-out tooth can sometimes be saved. If that’s not the case for some reason – like you weren’t able to find your tooth – then we will instead begin the process of replacing it with a dental bridge or implant so the look, health, and function of your smile are restored.

LEARN MORE ABOUT DENTAL BRIDGES
LEARN MORE ABOUT DENTAL IMPLANTS

Very Sensitive Teeth

Are Very Sensitive Teeth a Dental Emergency? Very sensitive teeth can be a dental emergency. That’s why it’s important to consider how long you’ve been experiencing symptoms and if they are present in tandem with others, like pain when biting down.

How You Should Handle Very Sensitive Teeth There’s really only one thing you can do until your appointment: try to avoid things that could exacerbate your discomfort. In other words, don’t drink anything really hot, don’t eat anything really cold, and take OTC pain medication as directed on the label (if needed).

How We Treat Very Sensitive Teeth That depends on what’s causing your dental sensitivity. If it’s a cavity, then it’s likely that a tooth-colored filling or dental crown is the answer. If it’s an infection in your gums, then gum disease treatment is needed instead.

LEARN MORE ABOUT TOOTH-COLORED FILLINGS
LEARN MORE ABOUT GUM DISEASE TREATMENT

Cracked Tooth

Is a cracked tooth a dental emergency? Cracked teeth are considered dental emergencies and you’ll need to visit your emergency dentist as soon as possible. Leaving your tooth untreated can allow it to be vulnerable to further damage and bacteria. Before the situation worsens, schedule an appointment with our team so we can determine the best way to address your tooth.

How you should handle a cracked tooth: Refrain from chewing on that side of your mouth, otherwise you could end up disturbing your injured tooth. Take over-the-counter pain relievers to minimize discomfort. You can also rinse with saltwater to keep your tooth bacteria-free. If you notice any sharp or jagged edges on your tooth, you can use dental wax or sugar-free gum to protect your soft oral tissue.

How we treat cracked teeth: We’ll examine your cracked tooth to determine the cause of the situation as well as the proper treatment for it. If the crack is minor, then we can typically address it with composite resin to improve and strengthen your tooth. For more severe damage, you may require a dental crown to repair the structure and prevent future discomfort. If the tooth cannot be saved, then we’ll likely have to extract it and replace it with something else, such as a dental bridge, partial denture, or dental implant.

Learn More About Cosmetic Dental Bonding
Learn More About Dental Crowns
Learn More About Tooth Extractions

Chipped Tooth

Is a chipped tooth a dental emergency? Chipping your tooth isn’t always considered an urgent dental situation, so it isn’t the end of the world if you don’t get it treated right away. That said, leaving it exposed to bacteria for too long can lead to problems later on. Before the situation can become worse, it’s best to visit your dentist for help.

How you should handle a chipped tooth: Until you’re able to see us for treatment, be sure to avoid chewing on that side of your mouth. Be gentle when brushing your teeth and gums, and don’t hesitate to use dental wax to cover up any rough or sharp edges you might notice. This can help you prevent harming your cheeks or other soft oral tissue.

How we treat chipped teeth: Chipped teeth can typically be treated by using composite resin to repair and improve them. However, if the damage is more visible and toward the front of your smile, then veneers might be the longer-lasting solution you’re looking for.

Learn More About Cosmetic Dental Bonding
Learn More About Porcelain Veneers

Toothaches

Is my toothache a dental emergency? Toothaches can be due to various reasons, some of which might not be particularly urgent. Even so, this can sometimes be an indication of a more serious dental emergency, such as an oral infection. That’s why it’s best to visit your dentist sooner rather than later so that they can address the underlying problem before it grows.

How you should handle a toothache: Rinse your mouth with saltwater to sanitize the area, dislodge any stuck objects between your teeth, and help alleviate any discomfort. You can also take over-the-counter pain medications to further minimize the aching.

How we treat toothaches: Our team will need to thoroughly evaluate your smile to determine the root cause of your toothache. If it’s due to periodontal issues, then we’ll provide gum disease treatment. Other procedures to get rid of your toothache might involve root canals or tooth extractions, if necessary. We’ll be sure to walk you through your options before moving forward with any treatment.

Learn More About Root Canal Therapy
Learn More About Tooth Extractions
Learn More About Gum Disease Treatment